Selection is a growing organisation always keen to hear from talented and motivated people with relevant expertise who can help us deliver quality IT managed services. The people that work at Selection enjoy excellent career progression opportunities, competitive salaries with a range of additional benefits and a supportive, friendly working environment.
Our current vacancies are listed below, please apply using the information in the job listing.
Service Desk Technician
Salary dependent upon experience
Reporting to the Senior Service Delivery Manager this role is as part of a team on the technical Service Desk, providing remote 2nd line IT support to a wide range of outsourced clients with the aim of exceeding all SLA’s and delighting our customers by means of exceptional customer service and strong technical ability. The successful candidate will work on a shift pattern to cover a 24/7 period.
Key Responsibilities
- Resolving 2nd line incidents and requests
- Taking ownership of end user faults and bringing them to a successful resolution
- Ensuring all tickets are resolved to a high level of customer satisfaction
- Providing prompt escalation to 3rd Line Support/ Problem Management team as required
- Providing regular feedback to clients re the status of their tickets
- Providing exceptional communication between the service desk, end users and resolver groups
- Effective ticket management and tracking using the Remedy ticket logging system
- Meeting and exceeding customer specific service level agreements (SLAs)
- Proactive Management of tickets raised with 3rd party resolver groups
- Utilising various remote takeover tools when necessary
- Liaising and assisting Field Engineers on client sites
- Ensuring all tickets are categorised to correct standards
- Following internal processes for assigning tickets to the correct department or individuals
- Following Security admin and information security processes
- Following Sev-1 / Sev-2 escalations and notifications where appropriate.
If you feel you have the relevant experience and can add value in this role, please apply with your CV and covering letter to hr@selection.co.uk
Junior Project Engineer
Salary dependent upon experience
Previous IT experience is preferred but not essential. Candidate will need to qualify for SC clearance. Role will involve flexible working patterns that often include weekends.
Key Responsibilities
- 1st line desktop support
- Printer diagnosis
- Desktop / Laptop installations and decommissions
- Auditing client machines
- Re-imaging of client machines
If you feel you have the relevant experience and can add value in this role, please apply with your CV and covering letter to hr@selection.co.uk
Project Engineer
Salary dependent upon experience
Previous IT experience in 1st and 2nd line support is essential. Server experience is preferred. Will need to qualify for SC clearance. Role will involve flexible working patterns that often include weekends
Key Responsibilities
- 1st line and 2nd line desktop support
- Printer diagnosis
- Network configuration
- Desktop / Laptop installation and decommissions
- Auditing client machines
- Re-imaging of client machines
- Previous experience of Active Directory and SCCM
If you feel you have the relevant experience and can add value in this role, please apply with your CV and covering letter to hr@selection.co.uk
Field Engineer
Salary Scale: £TBC
Benefits include: Company vehicle or £350 allowance per month plus mobile phone/PDA
Mobile field services engineer, supplied with transport and computer spares, to attend field maintenance calls retrieved via PDA mobile device
Key Responsibilities
- Collect calls via internet overnight and by PDA during the day.
- Attend assigned calls to fault find and fix client equipment, within the SLA period.
- Adhere to customer guidelines whilst working on client sites.
- Tackle server machines.
- Assist Junior and field engineers with technical issues.
- Update the calls accordingly, order parts or loans where necessary.
- Arrange shipment of faulty items to repair agents.
- Submit expenses and paperwork on a monthly basis.
- Follow health and safety guidelines.
- Maintain car as necessary.
Competencies
- Building upon PC and printer knowledge, updating skills by self study.
- Very Good understanding of most operating systems and Microsoft software applications.
- Driving licence required
- Software Skills (Microsoft/Novell/Cisco)
- PC/Server Hardware Skills
- Printer Hardware Skills
- Excellent Customer Service
If you feel you have the relevant experience and can add value in this role, please apply with your CV and covering letter to hr@selection.co.uk
Security Consultant
Salary dependent on experience
Self-motivated, fast learning networking & security consultant to join a growing team of professional services consultants on a permanent basis. Working primarily on your own but as part of a team you will be involved in delivery of networking and security solutions at customer sites.Predominantly a customer facing role, you will be required to organise and work under your own time, as well as attend customer sites for both pre sales and engineering / install / implementation tasks. The successful candidate will have excellent communication skills, both written and oral.
Essential Competencies
- Professional services / customer facing experience
- IT Security knowledge
- Microsoft Active Directory - Preferably MCSE or Higher
- TCP/IP & Routing Experience in writing Technical Documentation
Desirable Competencies
- Vulnerability assessments and penetration testing
- Firewall
- End-point encryption
- VPNs (IPSEC & SSL)
- Cisco accreditations (CCNA and above)
- Fault finding and diagnostic skills.
- Strong appreciation of technical security threats and appropriate countermeasures (to regulatory standards) would be a advantageous.
If you feel you have the relevant experience and can add value in this role, please apply with your CV and covering letter to hr@selection.co.uk
Sharepoint Consultant
Sharepoint experience with an interest to work in a exciting and challenging environment. Our Client is desperately waiting for an aggressive "Senior Sharepoint Lead Architect" with strong experience in SharePoint Architecture .
Responsibilities
- Pre-sales demonstrations, presentations and proposal writing
- Analysis / requirements gathering
- Technical design
- Project team leadership and / or working as part of a team
Essential Skills
- Knowledge of full software development lifecycle
- Deep understanding of Portal and WSS, including installation, configuration, customization and extension
- Configuration and creation of portal sites, area trees, portal search and indexing, site templates and definitions
- WSP solutions, features, features receivers and feature stapling
- Document management, content types, managed metadata, document sets, event handlers, document routing, records management
- Building Enterprise Content managed web sites that meet WAI AA compatibility
- Design and implementation of taxonomy using metadata, access control, audiences and area trees to support customer requirements
- Security, analysis and best practice in the context of SharePoint
- Usage of SDK – both .NET API and web services
- Creation of complex custom web parts
- Customization of the user interface through CSS, modification of site definitions, SharePoint Designer, Visual Studio, CAML and other techniques
- User Profiles and Taxonomies
- Working with custom JavaScript to extend SharePoint-defined user interface constructs (such as buttons and context menus)
- Use of Business Connectivity Services to access external data
- Use of Excel Services to present charts and worksheets
- Developing Sandboxed solutions
- Info-path Forms Services
- Claims based authentication
- Defining and implementing custom ASP.NET pages and web services
- Building custom workflows in Workflow Foundation and other workflow engines
Desired Skills
- The SharePoint database schema
- Custom application development
- Integration of other software (both web-based and rich client) with SharePoint via XML Web Services
- SQL Reporting Services
- Integration using both BizTalk and bespoke methods
- Integration with Dynamics CRM
- Experience ideally of one other MS enterprise product such as Commerce Server, Content Management Server
If you feel you have the relevant experience and can add value in this role, please apply with your CV and covering letter to hr@selection.co.uk
SQL Database Administrator
Solid SQL, development, database management and administration / analysis skills with project implementation experience are required for this client facing role, along with excellent communications skills and adaptability to handle all IT issues with composure and flexibility.
Essential Skills
- 3+ years working with SQL Server 2005 / 2008 in a clustered environment, 12 months experience of SQL Server 2008 required
- Any MySQL experience desirable
- Experience of developing and maintaining a reporting system using SQL Server Reporting Services
- Ability to interpret client requirement and translate into appropriate data structure
- Fluent written and oral communication skills in English
- Computer literacy
- High level of numeracy, accuracy
- Analytical skills
- Ideally from a managed services background
- Familiarity with common CRM / ERP applications such as BMC Remedy, IFS, SAP, Dynamics is desirable.
Competencies & Personal Attributes
- Ability to operate sensitively within a small team environment and build effective working relations
- Self-motivated team player with strong communication, interpersonal and diplomatic skills
- Ability to maintain control and perform under pressure
- Confidence, drive and energy
- Initiative, pro-activity and flexibility
- Attention to detail
If you feel you have the relevant experience and can add value in this role, please apply with your CV and covering letter to hr@selection.co.uk
Selection Network Engineer
Salary dependent upon experience
We are seeking an individual that can demonstrate excellent network and security skills. This role will be operating within a team of specialist Network / Security engineers who look after the Selections internal and client networks. To be considered for this role you need to be able to demonstrate the ability of design, implementation and support of a network involving routing, switching and firewall technologies.
Essential Skills
- Strong understanding of OSI model
- Strong understanding of TCP/IP
- Layer-2 switching (Spanning Tree, Ether-Channels, VLANs etc)
- Dynamic Routing Protocols (GBP, OFPS, EIGRP)
- Platform experience in HP Switching, Cisco (WAN / LAN/ Security appliances), Check Point, Juniper, WatchGuard etc)
- Established track record of troubleshooting technical issues through to resolution
- Provide 3rd line support across technologies
- Work closely with 3rd parties and other departments
- Good understanding / experience of Wireless technologies
- Ability to work under pressure
If you feel you have the relevant experience and can add value in this role, please apply with your CV and covering letter to hr@selection.co.uk
Application Support Specialist
Salary dependent on experience
You will be responsible for remotely monitoring and managing the key systems of IMM clients. The successful candidate will need to go through the SC clearance process and will be working on a rostered shift pattern.
Key Responsibilities
- Use Insight Manager to monitor system hardware faults.
- Use Nagios/ HP Sitescope/ HP Insight to monitor system utilisation, including collating reports for system upgrades and advising on recommendations.
- Perform daily checks on system backups and perform scheduled restores.
- Review and Install critical system updates.
- Manage day-to-day administration of customer infrastructure tasks
- Work to SLA’s to resolve server and comms issues.
- Provide technical infrastructure support for customers.
- Evaluation, handling and resolution of Infrastructure technical issues, in such a way that the problems are always registered and carried out to SLA's, actions and solutions are communicated via available tools.
- Administer Wintel Server infrastructure.
- Monitor physical infrastructure (HW & OS).
- This role will be predominately support focussed rather than project based.
If you feel you have the relevant experience and can add value in this role, please apply with your CV and covering letter to hr@selection.co.uk
Virtualisation and Storage Specialist
You will be responsible for remotely monitoring and managing the key systems of IMM clients. The succesful candidate will need to go through the SC clearance process and will be working with multiple infrastructures in a managed service environment with a great number of different vendors and solutions.
Key Responsibilities
- The use of various tools to monitor the infrastructure (HW & OS).
- Perform daily checks on storage systems.
- Review and Install critical system updates.
- Manage day-to-day administration of customer infrastructure tasks
- Work to SLA’s to resolve VM related and storage related issues.
- Provide technical infrastructure support for customers.
- Evaluation, handling and resolution of Infrastructure technical issues, in such a way that the problems are always registered and carried out to SLA's, actions and solutions are communicated via available tools.
- Administer Wintel Server infrastructure.
- Administer multiple VM environments
- This role will be predominately support focussed rather than project based but is not limited to.
Essential Qualifications /Experience
- Vmware 3.5, 4.0, 4.1, 5.0 including VCP certification.
- Microsoft Hyper-V including relevant MS virtualisation Certifications.
- Experience with all Citrix products Xen Server, Xen App Xen Desktop (relevant certifications desirable)
- Expert in Windows 2003 / 2008 Server and Windows 7 and various Linux OS. (relevant certifications desirable)
Experience supporting the following storage technologies:
- Equalogic
- EVA
- HP/Lefthand
- Hitachi storage solutions (desirable)
- Netapp (desirable)
- Regular exposure to backup and replication technologies including Veeam backup & replication and Falconstor products in a support environment
- HP Chassis / Blade based server technology running i.e. C7000, C3000 infrastructure.
- Flex Fabric networks including Flex 10 for Blade infrastructures.
- LAN and WAN environments and TCP/IP
- Security related systems, such as Cisco Firewalls, switches, VLans, trunks etc.
Competencies & Personal Attributes
- Ability to build and maintain relationships with internal and external teams and clients
- Ability to recognise and communicate implications of changes
- Provides excellent customer service and customer facing skills
- Needs to be comfortable to travel to sites if required
- Organised, enthusiastic and a self-starter
- Customer focussed and enjoys the combination of customer support and a technical specialist environment
- An effective communicator both verbally and written, communicating both business and systems knowledge in a clear and concise manner
- Able to learn and put in practice new procedures, policies and technologies in a fast and efficient manner
If you feel you have the relevant experience and can add value in this role, please apply with your CV and covering letter to hr@selection.co.uk
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