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Selection Managed Services brings you peace of mind through a powerful combination of preventative and proactive monitoring, alongside rapid problem resolution; flexible and reliable support; and access to a large team of fully-accredited professionals who have the most up-to-date skills needed to keep your business agile and successful.

Infrastructure Monitoring & Management

This powerful monitoring and management solution, which is powered by leading edge tools, gives us knowledge and insight of your infrastructure performance enabling us to advise how you can develop your systems to achieve your strategic business objectives. The result is high system availability and efficiency, which means less downtime, more productivity and lower costs, which ultimately leads to better business performance and results.

Service Desk

The Selection Service Desk solution provides reliable and flexible support for your staff 24/7/365. A dedicated contact number will take your staff through to a team of technicians assigned to your account, providing fast and efficient support from accredited professionals that know your business. Our Service Desk delivers consistently high-levels of user support so that you and your staff can focus on your business needs, confident in the fact that your systems will be available. We have integrated Selection Automated Management (SAM), powered by Kaseya, into our service desk offering. Find out more here about the significant benefits that this solution provides.

Resource

Many businesses find it costly and unnecessary to train in-house IT staff in specialist IT areas when they may use those skills only rarely. The Selection Resource service gives you access to the entire Selection technical team, whose knowledge and experience is guaranteed to be accredited to the latest standards, enabling you to keep pace with the ever-changing IT landscape. Available on a subscription basis for short-, medium- or long-term contracts, or just as individual days as required, we can help your business to manage IT more efficiently and cost-effectively.

Hardware and Warranty Management

Regardless of your equipment’s warranty status, we provide all elements of ‘break/fix maintenance’ service delivery with the cost of all labour, replacement parts and components (excluding consumables), as well as supply of replacement loan equipment, included. If your hardware fails then replacement components will either be brought to your site by one of our fully-accredited engineers or despatched to you once we have made a full diagnosis, so the probability of a first time fix is greatly improved.

If your equipment needs to go for workshop repair then a loan machine will be installed until your original item is repaired or replaced. Our engineers will always ensure your systems are fully operational and configured meaning your business can operate with minimum disruption.